Royal Oak Water Damage Restoration › Guarantee
Our 100% Customer Satisfaction Guarantee
If you are not 100% satisfied with any part of our work, we come back and make it right at no charge. Our guarantee is a re-service promise. It is not a refund.
Dry, or we come back
Dry, or we come back. For water, sewage, storm and mold jobs, tell us within 30 days of your final dry reading if any area we treated reads wet again or shows new growth. We return, find the cause, and finish the job at no charge.
What you get on every job
- Photos of every affected wall and floor before we start.
- One project manager, by name, who calls you at 24 and 48 hours with your moisture readings.
- Your moisture readings in writing at every visit.
- Your project manager at the insurance adjuster's inspection.
- Drying equipment stays until the readings say dry. You sign off on pull-out day.
- The price before the work starts.
What this guarantee does not change
- It never changes your deductible or what your insurance company pays.
- It does not cover damage from a new leak, a new storm, or a source we did not repair and you chose not to repair.
This guarantee covers the services listed on this page. Ask your project manager for the written terms before work starts.
Questions
Would a second, unrelated leak qualify?
No. The guarantee is for the same source re-wetting the same area within 30 days, not a new problem.
What's the process for using the guarantee?
You call, we confirm the source matches, and we finish the drying work at no added labor cost.
Questions about the guarantee in Royal Oak
Call (248) 555-0103.
In Royal Oak, the typical response comes in under 30 minutes. A real person answers, and a drying crew is moving before the call ends.
Call (248) 555-0103The on-site estimate is always free.
Our written guarantee stands behind the drying, not a money-back promise.